UK B&M (In-Store Purchases)

Thank you for shopping with us!

• Return & Exchanges are accepted within 14 days of purchase at any ETHNC UK store.
• Products must be unused, with original tags, labels and packaging, and must be accompanied by
  the original receipt.
• Items will be exchanged at the customer’s invoice price.
• No exchange on fragrances,
  undergarments, jewelry, and accessories.
• Returns/exchanges must be made in the same market/region where the purchase was made.
• Discounted items may be exchanged within 07 days of purchase at any ETHNC UK store.
• Items purchased from retail stores cannot be exchanged or returned online.

For Contact: +44 80 8303 4683 or Email: wecare@ethnc.com

UK ONLINE PURCHASES

Exchange

• Exchanges are accepted within 14 days of delivery at any ETHNC UK store with the original invoice.
• Products must be unused, with tags, labels and original packaging.
• Items will be exchanged at the customer’s invoice price.
• No exchange on fragrances, undergarments, jewelry, and accessories.
• Returns/exchanges must be made in the same market/region where the purchase was made.
• Online Purchases can be exchanged within 14 days of delivery in retail stores if the same product
  category is available.

Returns (Online Orders Only)

• To start a return, please click the following link: https://returnsportal.shop/ethnc-uk.
• Our team will verify the request and may ask for photos of the item(s).
• A £8 flat rate will be charged for return shipping.
• Pack the item securely with original labels, tags, and packaging.
• You may return your parcel at any authorized drop-off or pickup point.
• Once the parcel is received at our facility, a replacement or appropriate resolution will be provided.

Refunds for Online Returns

•  Refunds will be issued to the same payment method used at the time of purchase.
• If your return was sent via a carrier, it will be processed within 72 hours of arrival at our facility.
• You will receive an email confirmation once the return has been processed.
• Refunds may take up to 14 days to reflect in your account, depending on your bank.
• If you do not receive your refund after 14 days, please forward the confirmation email to wecare@ethnc.com so we can help expedite the process.
• Online purchases cannot be refunded in retail stores

Damaged or Defective Items

If you receive a damaged, incorrect, or defective product:

• All ETHNC products undergo strict quality control to ensure they reach you in the best condition.
• If you receive a faulty item, please contact us within 14 days of purchase at +44 80 8303 4683 or wecare@ethnc.com.
• Once your claim is reviewed, our team will assess the item and determine eligibility for a refund.
• A replacement, exchange, or appropriate resolution will be offered after assessment.